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Hours of Operation:

Office: Monday – Friday, 9am – 4pm
Scheduled appointments available until 5pm

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535 East Franklin Street
Hagerstown, Maryland 21740
(301) 790-0275 | Email Us

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Employment

Senior Services Operations Supervisor

Full Time Salaried Exempt Position

The Washington County Commission on Aging, Inc. / Area Agency on Aging seeks a full-time Senior Operations Supervisor to oversee the workflow, program operations and performance of several COA programs.  The supervisor is responsible for ensuring there is a team environment with open communication. The supervisor is the expert in the field and can efficiently manage daily operations and fill in for any position as a result. The supervisor will coach, guide, and train employees. The supervisor will be well-versed in processes under each role’s responsibility, will be results-driven and focused. The supervisor ensures that operations in their departments are following regulations, and that procedures are carried out productively. Position is responsible for grant writing, reporting and fiscal accountable for applicable programs.

Responsibilities include:

  • The successful candidate must have exceptional communication skills, the ability to maintain confidentiality, and handle a variety of tasks simultaneously.
  • Candidates must have the ability to travel for job related requirements.
  • This position is based in the Washington County, Maryland area. The position is a blend of travel, office, and remote work depending on the needs of the team.
  • Responsible for managing the workflow of their team or department by assigning tasks, supporting staff, monitoring results and reporting to senior management.
  • Grant writing and reporting.
  • Management of grant and program budgets in coordination with Finance Team.

Requirements:

  • Bachelor’s Degree in Nutrition, Health Services, Social Work, Human Services preferred.
  • Three years of experience supervising staff and volunteers is required.
  • Previous experience in needs assessment/intake, electronic data entry, and implementation and coordination of services is essential.
  • Hours of employment may vary based on organizational needs and programming.
  • Organization skills, advanced computer skills (internet, email, and Microsoft office programs including PowerPoint and data entry systems), creativity, and flexibility required.
  • Quick to adapt to rapidly changing environment and ability to learn new skills easily.
  • Must have a valid driver’s license with insurance.
  • Background check.
  • Ability to lift, push, pull and carry 50+ lbs.

This full time exempt position offers full benefits including Health, Dental, Vision and Life Insurance.  Prorated and accrued vacation, sick leave, personal days and floating holidays.  Employees can contribute to our 403B Retirement Plan with a company match after 1 year of employment.

If you are interested, please submit your resume and cover letter to the Human Resource Director at HR@wccoaging.org or stop by Monday through Friday between 9am – 4pm to fill out an application at 535 East Franklin Street, Hagerstown, MD.  Equal Opportunity Employer

Ombudsman Program Manager

Full Time Salaried Exempt Position; 40 hours per week Monday - Friday

The Washington County Commission on Aging / Area Agency on Aging seeks a full-time Ombudsman to provide advocacy to residents of Nursing Home, board and care homes, and Assisted Living Facilities for the Ombudsman Program. They are responsible to resolve problems of individual residents and to bring about changes at the local, state and national levels that will improve the care and quality of life for seniors in Washington County. 

Responsibilities include:

  • Receive complaints from or on behalf of long-term care residents. After receipt of complaint and with consent of the resident and/or legal representative, initiate advocacy.
  • Visit nursing home facilities at least monthly to develop resident rapport and assess quality of care, quality of life and resident rights.
  • Long Term Care Ombudsman advocates for residents of nursing homes and assisted living facilities.  Ombudsman work to resolve complaints affecting these residents.
  • Provide input to the Office of Health Care Quality survey teams and attend scheduled exit conferences.
  • Establish, organize and maintain files. All ombudsman cases, consults and activities are entered into a designated ombudsman software. Hard copy of cases is discretionary.

Requirements:

  • Bachelor Degree required.
  • Three or more years of relevant experience with social service experience preferred.
  • Hours of employment may vary based on organizational needs and programming.
  • Organization skills, computer skills (internet, email, and Microsoft office programs including PowerPoint), creativity, and flexibility required.
  • Basic computer experience is required.
  • Must have a valid driver’s license with insurance.
  • Background check.

This full-time position offers coverage to include Health Insurance, Life Insurance, Dental, and Vision. Leave benefits including vacation, sick time, personal days, and floating holidays. Employees can contribute to our 403B Retirement Plan and the organization will match up to 5% of the salary after 1 year of employment.

If you are interested, please submit your resume and cover letter to the Human Resource Director at HR@wccoaging.org  or stop by Monday through Friday between 9am – 4pm to fill out an application at 535 East Franklin Street, Hagerstown, MD. 

Equal Opportunity Employer

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